Account opening validation process

PROBLEM

Time Consuming process - Manual verification of prospective customer took on an average 10 minutes

Manual Data verification is error prone – Increase cost of error

Customer Satisfaction - Low for customers to whom SLA isn’t met due to human errors

No proof of verification being done by agent


SOLUTION

Provide a bot which extracts required data from the ID proof image into structured data

Bot validate extracted data with external websites

Bot Completes Lead Validation in 2 minutes time & Provide the result to the agent

Bot also takes screenshots of the external websites as Proof of Verification


BENEFITS

Up to 70 percent time and cost savings

Higher productivity & Performance

Greater customer satisfaction

Increase audit capabilities


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