Account opening validation process

PROBLEM

• Time Consuming process – Manual verification of prospective customer took on an average 10 minutes

• Manual Data verification is error prone – Increase cost of error

• Customer Satisfaction – Low for customers to whom SLA isn’t met due to human errors

• No proof of verification being done by agent

 

SOLUTION

• Provide a bot which extracts required data from the ID proof image into structured data

• Bot validate extracted data with external websites

• Bot Completes Lead Validation in 2 minutes time & Provide the result to the agent

• Bot also takes screenshots of the external websites as Proof of Verification

 

BENEFITS

• Up to 70 percent time and cost savings

• Higher productivity & Performance

• Greater customer satisfaction

• Increase audit capabilities

 

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